Returns and Refunds Policy
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
Our standard return policy is valid for 60 days. If 60 days have passed from receipt of the goods, we generally cannot offer you a refund or exchange.
The cancellation period is 60 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.
- If customs duties are incurred due to the return shipment, these are to be paid directly by the contracting party. If this is not possible, the customs duties will be deducted from the refund amount.
To exercise your right of withdrawal, you must inform us (firstname.lastname@example.org) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract.
To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.
Exchange (if applicable)
We will only replace items within 60 days if they are defective, damaged or returns have been initiated. Replacement items are not eligible for exchange or claim. Email us at email@example.com
Shipping costs & returns
The customer is responsible for the direct cost of return shipping. Return shipping will be to the Canada as that is where our warehouse is located.
You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please contact support before you want to initiate a return. Support will take care of it immediately.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than 60 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than 60 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 60 days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
I am not satisfied with the product or it does not meet my expectations. How can I return it?
To do this, please contact customer service firstname.lastname@example.org and describe your problem. You will receive an answer within 48h.
You will receive all further information regarding a return from the customer service.
How long does it take to receive a response about my return?
Your return will usually be processed within 1 week. During busy periods, this can take up to 3 weeks. You will notice this because you will see that your purchase amount has been refunded. If you have any questions just contact support.
General Shipping Information:
Buyer is responsible for paying customs duties and any applicable taxes.
Customer is responsible for the direct cost of return shipping.
You may consider a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.